Refund policy
RETURN, REPLACEMENT, AND REFUND POLICY
Last updated: July 15, 2026
Thank you for shopping with KovaMint. Most of our products are personalized, custom-made, or produced specifically for each customer. Please review this policy carefully before placing your order.
1. NO PHYSICAL RETURNS
KovaMint does not accept physical product returns.
Customers are not required to send damaged, defective, or incorrect products back to us unless KovaMint specifically requests otherwise in writing.
Please do not mail any product to us without prior written authorization. Unauthorized packages may not be accepted or processed.
2. PERSONALIZED AND MADE-TO-ORDER PRODUCTS
Because our products are personalized or made specifically for each order, we do not offer returns, refunds, replacements, or exchanges for:
• Change of mind
• Incorrect size, color, style, or product selected by the customer
• Incorrect spelling, name, number, date, address, image, or personalization submitted by the customer
• Failure to review the product description or size information
• Minor color differences caused by screen settings, lighting, materials, or printing processes
• Normal variations that may occur in custom-produced items
• Orders delivered within the stated estimated delivery timeframe
Customers are responsible for reviewing all product selections, personalization details, sizes, colors, and delivery information before submitting an order.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We provide support when an item:
• Arrives damaged
• Has a manufacturing or printing defect
• Is materially different from the product ordered
• Contains an error made by KovaMint or our production partner
• Is the wrong product, size, design, or personalization because of our error
• Has a missing item or component from the order
Please contact us at kovamint@gmail.com within 7 calendar days after the carrier marks the order as delivered.
Your message must include:
• Your order number
• A clear description of the issue
• A photograph showing the entire product
• Close-up photographs clearly showing the damage, defect, or error
• A photograph of the shipping label and packaging when relevant
Please keep the product and packaging until your claim has been reviewed.
4. AVAILABLE RESOLUTIONS
After reviewing and approving a claim, KovaMint may provide one of the following resolutions:
• A remake or replacement product
• A corrected product
• A partial refund
• A full refund
The appropriate resolution will be determined based on the nature and extent of the issue.
A remake or replacement provided because of a manufacturing defect, damage, or KovaMint error is not considered a standard product exchange.
Customers generally do not need to return the original product. If we determine that additional inspection or a physical return is necessary, we will provide written instructions and cover the reasonable return shipping cost.
5. REFUND PROCESSING
Approved refunds will be issued to the original payment method.
KovaMint generally processes approved refunds within 5 business days after the claim is approved. Your bank, card issuer, PayPal, or payment provider may require additional time for the funds to appear in your account.
Shipping charges may be refunded when the entire order is refunded because of an error caused by KovaMint. Shipping charges are otherwise non-refundable.
6. REMAKES AND REPLACEMENTS
Approved remake or replacement orders will be produced using the personalization details from the original order unless a correction is required because of an error made by KovaMint.
Replacement production and delivery times may be similar to the original order timeframe.
A remake or replacement cannot be requested to change the size, color, style, design, or personalization originally selected by the customer.
7. EXCHANGES
KovaMint does not offer exchanges.
Because products are personalized or made to order, we cannot exchange an item because the customer selected the wrong size, color, design, style, or personalization.
Approved replacements for defective, damaged, or incorrect products are handled under Section 4 and are not general exchanges.
8. CANCELLATIONS
Cancellation requests must be sent as soon as possible to kovamint@gmail.com.
An order may be canceled only if production has not started. Once an order has entered design preparation, production, printing, cutting, sewing, or fulfillment, it cannot be canceled or refunded.
Submitting a cancellation request does not guarantee that cancellation is possible.
9. ORDER CHANGES
Requests to change a name, number, size, color, design, shipping address, or other order detail must be submitted immediately.
Changes are not guaranteed and cannot be accepted after production begins.
Customers are responsible for errors in information submitted with the order.
10. LOST OR MISSING PACKAGES
If tracking shows that a package was delivered but you cannot locate it, please:
• Check your mailbox, porch, reception area, parcel locker, and other delivery locations
• Ask household members, neighbors, or building staff
• Contact the shipping carrier using the tracking number
• Allow a short period in case the delivery scan was posted early
Please contact KovaMint if the package remains missing after these steps. Each case will be reviewed individually.
KovaMint is not responsible for packages delivered to an incorrect or incomplete address provided by the customer, but we will provide reasonable assistance where possible.
11. CUSTOMER-PROVIDED ERRORS
KovaMint is not responsible for errors caused by information submitted or approved by the customer, including:
• Misspelled names or text
• Incorrect numbers or dates
• Incorrect shipping addresses
• Low-quality customer-provided images
• Incorrect size, color, or style selections
A discounted remake may be offered at KovaMint’s discretion, but it is not guaranteed.
12. CONTACT US
For questions, claims, replacements, or refund requests, contact:
KovaMint
Email: kovamint@gmail.com
Website: https://kovamint.com
Nothing in this policy limits any mandatory consumer rights available under applicable law.