Shipping policy
SHIPPING POLICY
Last updated: July 15, 2026
Thank you for shopping with KovaMint. Please review the following information regarding order processing, production, shipping costs, tracking, and delivery.
1. SHIPPING DESTINATIONS
KovaMint currently ships eligible products to addresses within the United States.
Available shipping destinations may be updated in the future. If your country or region is not available at checkout, we are currently unable to deliver your order to that location.
2. PROCESSING AND PRODUCTION TIME
Most KovaMint products are personalized or made to order.
Our standard handling and production time is approximately 3-5 business days before the order is handed to the shipping carrier.
Orders placed after 2:00 PM Indochina Time may begin processing on the following business day.
Production times may be longer during holidays, peak shopping periods, large-volume orders, or when additional personalization information is required.
3. TRANSIT TIME
Estimated carrier transit time to the United States is approximately 7–9 business days after the order has completed production and has been handed to the carrier.
4. TOTAL ESTIMATED DELIVERY TIME
The normal estimated total delivery time is: 12–14 business days from the order date.
This estimate includes both production time and carrier transit time.
Delivery dates are estimates and are not guaranteed. Delays may occur because of severe weather, carrier disruptions, customs inspections, public holidays, incorrect addresses, or other circumstances outside our reasonable control.
5. SHIPPING COST
For orders shipped to the United States:
• Orders under $70.00: Standard Shipping is $7.00
• Qualifying orders of $70.00 or more: Free Standard Shipping
The applicable order value and shipping charge are calculated at checkout.
6. ORDER CONFIRMATION
After an order is placed, the customer will receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully and contact us immediately if any information is incorrect.
7. TRACKING INFORMATION
When tracking becomes available, a shipping confirmation email will be sent with the tracking number.
Tracking information may not update immediately after a label is created. Carrier scans can take several business days to appear, especially while a package is being transferred between shipping partners.
8. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address.
Please verify:
• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Email address
• Telephone number where requested
KovaMint is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If the order has not entered production or shipment, we will attempt to update the address. Address changes are not guaranteed after an order has been submitted.
9. RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned because of:
• An incorrect or incomplete address
• Failure to collect the package
• Refusal of delivery
• An unavailable recipient
• A carrier determination that the address is undeliverable
the customer may be responsible for any reshipping costs.
Personalized products returned as undeliverable are not automatically eligible for a refund.
10. DELIVERY MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
• Check your mailbox, porch, reception area, parcel locker, and other delivery locations
• Ask household members, neighbors, or building staff
• Contact the carrier with your tracking number
• Allow a short period in case the carrier marked the package delivered early
Contact KovaMint if the package remains missing.
11. DELAYED OR LOST SHIPMENTS
A package is not considered lost only because tracking has temporarily stopped updating.
If the estimated delivery window has passed and tracking shows no meaningful movement, contact us at kovamint@gmail.com with your order number.
We will review the tracking information and assist with the appropriate carrier inquiry or resolution.
12. MULTIPLE ITEMS
Items from the same order may occasionally be shipped in separate packages. When this happens, separate tracking numbers may be provided.
13. TAXES, DUTIES, AND IMPORT CHARGES
Applicable taxes collected by KovaMint will be displayed at checkout.
Any customs duties, import taxes, or additional government charges not collected at checkout are the responsibility of the customer where permitted by applicable law.
14. CONTACT US
For shipping questions, contact:
KovaMint
Email: kovamint@gmail.com
Website: https://kovamint.com
Please include your order number when contacting us.